OpenAI has introduced an enterprise solution called Presence, aimed at helping businesses integrate AI agents into their customer service and internal operations. Unlike previous offerings, Presence is designed for external deployments, where AI agents interact with customers or external partners. In cases where AI agents encounter complex issues, OpenAI's own engineers will intervene to resolve the problem. This new solution is intended to support businesses in efficiently deploying AI technology. The success of Presence will depend on its ability to meet the needs of businesses and provide reliable AI-powered solutions.